June 29, 2016
Unfortunately at the end of Feb. we had a flood with
water on most of the floor in the house, after replacing half of the flooring a
few months before. We had On Side Restoration come and do emergency clean up
and they were prompt, helpful and efficient, packing up, taking up the wet
laminate flooring and putting in equipment to dry everything. The crew from On
Side are great. We had 3 flooring companies give an estimate to replace the
floors and chose Danburg Flooring that were sent by On Side Restoration. Danburg
agreed to put vinyl instead of laminate and put the same vinyl tiles that had
just been put in the kitchen, bathroom and laundry room for no extra charge. An
installer came and put the vinyl tiles for the kitchen, bathroom and laundry
room with no problem and did a good job.
The installer who came to do the vinyl planks in the
living room, dining room, bedroom and den did little preparation, used very
little thin set and refused to nail or screw the flooring down before
installing the new flooring. At first the floor looked okay but after a few
days wrinkles and humps appeared. After a lot of negotiation with On Side and
Manager from Danburg they agreed to redo the floor by putting new vinyl over
the existing floor. When 3 new installers came they would not just put the
vinyl down on top of the other floor because there would be the same problem. After
a lot more negotiating where On Side and us would split the cost of a subfloor
for $800 each they redid the job. They did a fantastic job they used ring nails
and nailed the floor everywhere, they cut out all the high spots and humps from
the previous vinyl and leveled with thin set, then put a sub floor down. They leveled
the sub floor, put the new vinyl, rolled it and got it perfectly smooth. On
Side crew were great at repacking and moving and putting back everything and
taking off the baseboards and putting them back. If you are going to use
Danburg I would suggest you check out who is actually going to install the
floor and how they are going to prepare it.
Sharon and Chester Rauhala
